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Warranties

Standard Term, 2 years:

The warranty covers defects in materials and workmanship under normal use for 2 years from the original end-user purchaser’s date of retail purchase (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, Pain Relief Devices will either repair the defective unit or exchange the product with a new product or which has been manufactured from new or serviceable used parts.

Lifetime Warranty (awarded by a VIP Card):

  • covers the battery, channel ports, buttons, and device integrity under normal use.
  • does not cover accidental damage, such as screen damage, charging port damage, water damage, loss, etc.

Other important terms:

  • Parts of consumable nature, such as pads, wires, and cables, are not covered under warranty.
  • We will replace your device with the same model you originally purchased or an equivalent.
  • A nominal processing fee may apply to all warranty claims.

Territory: Our Manufacturer’s warranty applies to the US and Canada only. If you reside in a different country, we will do our best to help you replace your device, so we encourage you to contact us via email, and we will work with you on a solution.

Please note that a shipping charge may apply to your warrantied device, as we are only able to offer free shipping to most claims within the USA with a 1-2 week delivery window. Expedited options are available for an extra charge. A shipping charge will apply to all non-US addresses, including Canada. We apologize for any inconvenience caused.

The only way to be sure that you are buying a genuine Pain Relief Devices stimulator unit is by purchasing from an authorized Pain Relief Devices retailer.
Many counterfeit dealers are trying to sell poor-quality fakes posing as genuine Pain Relief Devices TENS/EMS stimulator devices.

Unauthorized dealers have been known to use the Pain Relief Devices logo and product photography without our consent, making it difficult to distinguish an authentic Pain Relief Devices product from a fake.
These counterfeit products are not approved by the FDA and may present a consumer’s health and safety risk.

Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.